Talk to a person
Talk to a person at BidWebStudio. Email hello@bidwebstudio.com and we reply within one working day. No call centre, no ticket number for a first enquiry.
What happens after you reach out
You reach out
By email, the form below, or booking a demo directly.
A person replies
Within one working day, never a ticket number as a first response.
We schedule a demo or a call
To understand your sale format and show a relevant build.
Before you reach out
What happens straight after I buy?
You fill in the onboarding form and submit it. It asks for the kinds of sales you run, your paddle or bidder registration process, your brand, your domain and where inquiries and consignment requests should land, and it takes about 15 minutes. If something is missing, submit anyway: you can send the rest by email or raise it as a ticket in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.
What is the client portal?
It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket for anything that needs attention, send us files you still owe us, and message our team directly. Everything to do with your site runs through it, so nothing gets lost in an inbox. You never log in to the website itself; we handle that side.
Do you need my current lot lists to build the site?
Not to start. We build the site structure, catalog layout and page templates from your onboarding answers first, then load your first sale once it is ready. If you already have lot lists, photos or past results, send them and we work those into the launch content instead of placeholder examples.
What do I actually pay, and when?
You pay the monthly fee for the tier you choose up front: $127, $267 plus AI usage, or $647 a month. The $697 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.
We are not a licensed auctioneer, bidding platform or escrow provider. We build and manage the website; questions about a specific sale, bid or payment should go to your bidding platform or auction management provider.